Welcome to Wilful Foods (“Company”, “we”, “our”, “us”).

These Terms & Conditions (“Terms”) govern your access and use of our website www.wilful.in, purchase of products, and related services. By using our website, you agree to comply with these Terms. If you do not agree, please discontinue using our website.

By using our website and services, you agree to the practices described in this Terms and Conditions. If you do not agree, please do not use our website.

1. Eligibility

• You must be at least 18 years old to place an order on our website.

• By purchasing, you confirm that the information you provide is true and accurate.

2. Products & Pricing

• All products listed on our website are manufactured and sold by Wilful Foods.

• Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

• We reserve the right to modify product prices, packaging, or availability at any time without prior notice.

• In case of typographical or system errors in pricing, we reserve the right to cancel orders and issue refunds.

3. Orders & Payments

• Orders are confirmed only after successful payment.

• We accept payments via secure payment gateways (UPI, Credit/Debit Cards, Net Banking, Wallets, etc.).

• By providing payment details, you represent that you are authorized to use the payment method.

• We do not store or have access to your card/bank details; they are handled by third-party payment providers.

4. Shipping & Delivery

• Products are shipped within 7 working days from the date of order.

• Delivery timelines may vary depending on location, courier partner, and unforeseen events.

• Shipping charges (if applicable) will be displayed at checkout.

• Title and risk of products pass to you upon delivery.

5. Cancellation, Return & Refund Policy

• Cancellation: Orders can be cancelled within 24 hours of placing the order, provided the product has not been shipped.

• No Returns/Refunds: Due to the perishable and consumable nature of food products, we do not accept returns or provide refunds once the order is delivered, except in cases of:

  • Wrong product delivered

  • Damaged product on delivery

  • Expired product received

• Any claims must be reported within 48 hours of delivery with supporting proof (photo/video).

• Approved claims will be eligible for replacement or refund at our discretion.

6. User Responsibilities

• You agree not to misuse the website by introducing viruses, harmful code, or engaging in fraudulent activities.

• You shall not use the website for unlawful purposes or violate any applicable Indian laws.

7. Intellectual Property

• All content on the website including text, images, logos, product designs, and software are the intellectual property of Wilful Foods and protected under Indian copyright and trademark laws.

• You may not reproduce, distribute, or exploit our content without prior written consent.

8. Marketing & Communication

• By registering with us, you agree to receive transactional emails, SMS, and WhatsApp messages related to your order.

• You may also receive promotional communications, which you can opt out of anytime.

9. Limitation of Liability

• To the fullest extent permitted by law, Wilful Foods shall not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Delays in delivery caused by third-party courier partners.

  • Health issues arising from improper storage or misuse of our products.

• Our liability in any case shall not exceed the order value.

10. Compliance with Indian Law

• These Terms are governed by the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., Chennai, Tamil Nadu].

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Changes to Terms

We may update these Terms from time to time. The updated version will be effective immediately upon posting. We encourage you to review them regularly.