Welcome to Wilful Foods (“Company”, “we”, “our”, “us”).
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wilful.in, purchase our products, or otherwise interact with us.
By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
We collect the following types of information to provide a smooth shopping experience:
a) Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment details (handled securely by payment gateway providers; we do not store card details)
b) Non-Personal Information
Browser type and version
IP address
Device type and operating system
Website usage data (pages visited, time spent, clicks)
c) Cookies & Tracking
We use cookies, pixels, and similar tracking technologies to:
Enhance user experience
Remember your shopping cart items
Improve website functionality
Analyze traffic patterns
Run targeted advertisements
2. How We Use Your Information
We may use the collected information for purposes such as:
Processing and fulfilling your orders
Providing customer support
Sending order confirmations, shipping updates, and invoices
Improving our website and product offerings
Sending promotional emails, offers, or newsletters (with your consent)
Preventing fraudulent transactions and ensuring website security
Complying with legal obligations
3. Sharing & Disclosure of Information
We respect your privacy and do not sell or rent your personal data. However, we may share your information with trusted third parties:
Service Providers: Delivery partners, payment gateways, IT support, and marketing tools.
Legal Authorities: If required by law, regulation, or government request.
Business Transfers: In case of merger, acquisition, or sale of company assets.
4. Payment Security
All online transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store or have access to your credit/debit card details.
5. Data Retention
We retain your personal data as long as necessary for order fulfillment, legal compliance, and business purposes.
You can request deletion of your account and data anytime by contacting us.
6. Your Rights
Depending on applicable law (including GDPR for EU visitors), you may have the following rights:
Access to your personal data
Correction of inaccurate or incomplete information
Request deletion of your data
Opt-out of marketing communications
Restrict or object to processing of your data
To exercise these rights, contact us at info@wilful.in.
7. Cookies Policy
By using wilful.in, you consent to our use of cookies.
You may manage or disable cookies in your browser settings, but some features of the website may not function properly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from children.
10. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. However, no online method is 100% secure, and we cannot guarantee absolute protection.
11. International Users
If you are accessing our website from outside India, please note that your data will be processed in India. By using our services, you consent to such transfer.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. We encourage you to review it periodically.
